Diamondpick implemented an innovative hybrid talent solution that combined Recruitment Process Outsourcing (RPO) operations with a Contingent Staffing model, offering the much-needed flexibility to fulfill volatile demand.
Driven by a Central Sourcing Hub, the talent sourcing capacity was aligned with changing demand needs, delivering savings through a transparent and predictable variable cost model. This resulted in a 45% reduction in the fixed costs of hiring. Specialized shared services reduced overheads and kept the candidate experience in focus, ensuring a 22% increase in the client’s hiring outcomes.
Extensive discovery sessions with the business and rebadging teams resulted in a disruption-free transition of operations. Focus on delivery excellence was maintained through standardized processes, tool adoption, and automation, along with comprehensive reporting on hiring metrics. This greatly improved governance and ensured the scalability of operations.
We also restructured the vendor management process, focusing on demand broadcasting, performance reviews, and pipeline quality governance. This helped reduce the supplier network from 150+ to 35, reducing US vendor spends by 9% annually. Liabilities in the contingent staffing model were also mitigated by a Diamondpick-owned payroll process.